Parcel Panel Returns & Exchange
  • ParcelPanel Returns & Exchanges App Help Center
  • Onboarding
    • Dashboard
  • Return management
    • Return Management
    • Exchanges process
  • Return page
    • Branding Return Page
      • How to add return page to your store navigation?
      • How to Customize Return page URL?
      • How to add returns widget to order status page?
  • Return settings
    • Return Settings
      • Return address
      • Packing slip
      • Logistics integration
        • Shippo
        • Sendcloud
        • FedEx
        • DHL
        • ShipStation
        • How to connect the ParcelPanel Order Tracking App?
        • Shiprocket
        • Returns webhooks
      • Eligibility rules
        • Block management
      • Return solutions
        • Restocking fee
        • Return rewards
        • Exchange for different items
      • Return shipping method
      • Return reason
      • Automation
      • Auto-exchange flow
  • Notifications
    • Automation Branding Notifications
  • Billing
    • Balance
    • Labels payment history
    • Billing
  • Sync Shopify
    • Automatic Sync Shopify
  • 📖FAQS
    • Frequently asked questions
    • Subscription related questions
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  • Question 1：Unable to approve the return request.
  • Question 2：Unable to complete the refund.
  1. FAQS

Frequently asked questions

PreviousAutomatic Sync ShopifyNextSubscription related questions

Last updated 1 year ago

Question 1：Unable to approve the return request.

Unable to approve the return request in the return management interface. The prompt indicates that the save failed. You will need to check your Shopify order.

Checkpoint 1: Ensure that your order's current fulfillment status is "fulfilled."

Checkpoint 2: Make sure you did not manually create a return request in the Shopify order.

If you have manually created a return request in the Shopify order instead of using the Return app, please close the manually created return request in Shopify. This will ensure that the return requests created through the Return app can be properly approved.

Question 2：Unable to complete the refund.

Unable to complete the refund on the return management interface. The prompt indicates that the save failed. You also need to check your Shopify order.

Checkpoint: Make sure you did not manually refund the Shopify order.

Orders that have been refunded will not be able to be refunded again in the Return app, we are trying to minimize the risk, if you have a better suggestion, please send it to "Returns@channelwill.com".

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